Job Description:

The Sales Supervisor is crucial for delivering excellent customer service and increasing company revenue. They manage sales operations and the sales team, aiming to boost new and incremental sales while minimizing customer turnover. They will build and manage the sales department, covering Lead Management, Account Management, Business Analytics, and Channel Development. They collaborate with Sales, Product Management, Marketing, Operations, and Accounting, reporting directly to the Sales Manager to ensure alignment with company policies and operations.

Objectives and Responsibilities:

• Develops creative sales strategies centered on client satisfaction and revenue growth. The Sales Supervisor sets and aims to surpass goals aligned with the business's overall objectives.

• Reviews current sales strategies against results to identify areas for improvement and informs the Sales Manager. The Sales Supervisor then creates strategic proposals that challenge the status quo and clearly demonstrate added value.

• Conduct research and analyze sales department performance, ensuring accurate and timely delivery of reports to the Sales Manager. This helps identify marketing improvement areas, opportunities, and understand the market and competitive environment.

• Determine the resources needed by the sales department for optimal performance and financial benefit. The Sales Supervisor tracks sales activities and reports to the sales manager for strategic decision-making.

• Responsible for developing and maintaining relationships for the sales department and the business. He will build partnerships by being attentive, service-oriented, friendly, helpful, and courteous to customers, colleagues, and external partners.

• Accompanies salespeople on customer visits to assess performance, identify customer issues, and detect market trends.

• Visit key cities in the assigned territories to strengthen business partnerships when possible and permitted.

• Reviews sales orders and account records to assess market conditions and customer account status.

• Acts as a brand evangelist, leveraging established connections to represent the business, share its vision, increase awareness, and strengthen relationships.

• The Sales Supervisor identifies and develops new market opportunities by staying informed on consumer, competitor, and market trends through events, seminars, training, and industry publications.

• They share acquired information with the sales department to maximize sales opportunities, align with trends and best practices, and maintain the business's competitive edge and market leadership.

• Partners with finance to secure funds for optimal sales, collaborates with marketing to align strategies with business objectives, and works with the Sales Manager to develop new sales strategies.

Day-to-Day Responsibilities:

• To achieve the assigned sales targets and goals.

• Oversee daily team operations, including sales representatives, assistants, and technical engineers.

• Recruit, hire, and train new sales representatives.

• Build a new customer base to maximize sales.

• Retain and improve the performance of existing customers by providing prompt customer service.

• Track weekly, monthly, and quarterly performance and sales metrics of the team.

• Evaluate team performance on a monthly basis.

• Guide sales personnel in setting individual goals that align with department objectives, including joint sales calls and customer visits.

• Interact and coordinate with all members of the organization and its suppliers, vendors, and clients/customers.

• Analyze and control expenditures of the division to conform to budgetary requirements.

• Analyze market data to identify customer needs, volume potential, pricing, and discounts, and develop sales campaigns to meet company goals.

• Coordinate with accounts receivable to collect balances.

• Monitor the company inventory and investment.

• Monitor brand competitors in the assigned territory.

• Adhere to all organizational policies and procedures.

• Perform other administrative duties that may be assigned from time to time by the immediate supervisor or company officers.

Key Competencies:

• Strong in negotiation, understanding, and communicating complex financial data.

• Ability to negotiate favorable terms and conditions for the purchase or sale of goods.

• Ability to establish strong business partnerships.

• Ability to handle team production and concerns.

• Strong written and verbal communication skills.

• Strong business acumen, focused and results-oriented.

• Strong presentation skills, a winning attitude, and a strong work ethic.

• Understanding of day-to-day operations in a transactional environment similar to the IT distribution channel.

• Excellent teamwork skills, creative, proactive, resourceful, self-motivated, and independent.

Job Qualifications:

• Candidate must possess at least a Bachelor's/College Degree in Computer Science/Information Technology or equivalent.

• At least 3 to 5 years of working experience in the distribution channel market is required for this position.

• Demonstrated success in defining and launching excellent products.

• Excellent written and verbal communication skills.

• This position requires travel to customer and non-customer sites.

Job Types: Full-time, Permanent